Information

Why need a local license?

In Sri Lanka, a local driver's license is required to legally operate a motor vehicle. This requirement is common in most countries and serves several purposes, including ensuring that drivers are familiar with the local traffic laws, road signs, and regulations specific to Sri Lanka.

This is also an Insurance Requirements.

It is a legal requirement to have a valid driver's license from the local authorities to operate a motor vehicle, including a tuk-tuk. Without a valid Local license, TUK TUK CTOUR will not be able to rent tuk tuk for you.

Visit : https://aaceylon.lk/ to find more information.

How about Insurance?

All parties are insured, including you, your vehicle (TUK TUK), third-party vehicles, and the passengers, with comprehensive coverage.

Why need a deposit?

This is for any damages that occur during the rental time period which are not covered by the insurance.

How to drive ?

1:1 Driving lesson with a qualified Tuk Tuk driver.

  • ~1 hour driving lesson

  • Key information - Check engine oil , Check fuel levels while driving, Check Fuses, Air pressure etc

  • Also basic overview Tuk Tuk preventive maintenance and trouble shooting

Can’t find a Pick up/Drop off location from the list ?

Flexible Pickup and Drop-off Locations for Tuk Tuk Rentals in Sri Lanka

At Tuk Tuk Ctour, we understand that your journey through Sri Lanka should be as convenient and enjoyable as possible. That's why we offer a unique level of flexibility when it comes to pickup and drop-off locations for our Tuk Tuk rentals. We believe that your adventure should start and end exactly where you want it to.

Our Commitment to Convenience

What if you can't find your desired pickup location on our list? What if the place you have in mind isn't an exact match? We want to put your mind at ease. We are flexible, and we're here to make your Tuk Tuk rental experience tailor-made to your preferences.

Your Desired Location, Your Way

Whether you have a specific spot in mind, need to make last-minute changes, or simply want a more convenient pickup or drop-off location, we're here to accommodate your needs. Just let us know your desired location anywhere in Sri Lanka, and we'll make it happen. Your convenience is our priority.

Adjusting Prices for Your Convenience

We believe in transparency and fair pricing. Our pickup and drop-off prices will be adjusted based on the location you choose. You'll always know what to expect, and there are no hidden fees. We aim to provide you with a hassle-free, cost-effective solution for your Tuk Tuk transportation needs.

How to Arrange Pickup/Drop-off from Your Desired Location

Arranging pickup or drop-off from your desired location is simple:

Contact Us: Reach out to our friendly team and let us know your preferred pickup/drop-off location.

Adjustment in Pricing: We'll provide you with a fair and transparent price adjustment based on your chosen location.

Seamless Pickup/Drop-off: We'll coordinate with you to ensure a seamless experience at your chosen location.

Experience Sri Lanka Your Way

With Tuk Tuk Ctour, your Tuk Tuk adventure in Sri Lanka is not limited by a list of predetermined locations. Your journey can start and end exactly where you want it to. We're here to make your experience unforgettable and hassle-free.

Contact us today to discuss your desired pickup or drop-off location, and let's start planning your Sri Lankan adventure, tailored to your preferences. Your convenience is our commitment.

Discover Sri Lanka your way with Tuk Tuk Ctour.

How do you know this is not a scam?

Secure Payment Options to Ease Your Concerns

At Tuk Tuk Ctour, we understand the importance of trust and security when it comes to online transactions, especially when you're booking your Tuk Tuk rental. We want to address your concerns and provide you with peace of mind. To earn your trust and ensure your confidence in our services, we have designed a secure in-person checkout (payment) system for those who prefer to pay after seeing the Tuk Tuk in person.

Our Commitment to Your Peace of Mind

We value your trust and want you to have full confidence in your decision to rent a Tuk Tuk from us. Here's how our in-person checkout system works:

1. Tailored Trip Itinerary

Once you've made your selections and decided on the specifics of your Tuk Tuk rental, we will work closely with you to create a comprehensive trip itinerary. This itinerary will include all the details you need to make your journey through Sri Lanka a memorable one.

2. Payment Link

After finalizing the itinerary, we will send you a secure payment link. This link will lead you to a trusted payment gateway where you can securely complete your transaction.

3. Payment at In-Person Checkout

We understand that some travelers prefer to pay in person, and we respect that choice. When you arrive to pick up your Tuk Tuk, we'll have an in-person checkout process ready for you. Please ensure that you have your card ready for payment, as we do not accept cash.

Why Choose Our In-Person Payment Option?

  • Peace of Mind: Paying in person allows you to see the Tuk Tuk and ensure that it meets your expectations before making the payment.

  • Secure Transactions: Our payment process is designed to protect your personal and financial information, ensuring a safe and seamless payment experience.

  • Tailored Itinerary: We'll work closely with you to create a custom trip itinerary, so you have a clear understanding of your adventure before making any financial commitments.

Your Trust Is Our Priority

We want you to rent the Tuk Tuk with complete peace of mind. Our in-person checkout option is one more way we demonstrate our commitment to your trust and satisfaction.

Feel free to reach out if you have any questions or concerns regarding our payment options. We're here to ensure that your experience with us is both enjoyable and secure.

What to do in an Accident and Emergencies?

Handling Accidents and Emergencies While Driving a Tuk Tuk: Your Guide to Safety

Driving a tuk tuk can be an exhilarating and unique experience, but it's essential to be prepared for any unforeseen situations that may arise. Whether you're a seasoned driver or a novice, knowing how to respond to accidents and emergencies is crucial for your safety and the safety of others. Here's what to do in case of an accident or emergency while you're behind the wheel of a tuk tuk:

1. Stay Calm and Assess the Situation:

  • In any emergency, staying calm is key. Take a deep breath and assess the situation.

  • Check for injuries, both yours and those of your passengers if any, and administer first aid if necessary or 119 emergency hotline / 1990 for ambulance service.

  • Evaluate the extent of the damage to your tuk tuk and any other vehicles involved.

2. Move to a Safe Area:

  • If possible, move your tuk tuk to a safe location, such as the side of the road or a parking area, to prevent further accidents or traffic congestion.

  • Turn on hazard lights to alert other drivers that you're in distress.

3. Contact Authorities:

  • In the case of a serious accident or if there are injuries, call the local emergency services or the appropriate authorities immediately.

  • Provide them with accurate information about the location and details of the incident.

4. Exchange Information:

  • If there are no injuries and the accident is minor, exchange contact and insurance information with the other parties involved.

  • Take photos of the accident scene, vehicle damage, and any relevant details for insurance purposes.

5. Notify Your Rental Company or Owner:

  • If you're driving a rented tuk tuk, inform the rental company or owner about the accident or emergency as soon as possible.

  • Follow their instructions regarding next steps, repairs, or replacement.

6. Follow Local Laws:

  • Adhere to the traffic rules and regulations of the area where the accident occurred.

  • Cooperate fully with the authorities and provide any required documentation.

7. Seek Medical Attention:

  • Even if you feel fine initially, it's advisable to seek medical attention after an accident to rule out any hidden injuries.

  • Encourage passengers to do the same.

8. Stay Informed and Prepared:

  • Familiarize yourself with the emergency contact numbers and local procedures in the area you're driving. These may differ from place to place.

  • Consider carrying a basic first aid kit, emergency contact numbers, and a local map in your tuk tuk.

Remember, safety should always be your top priority. Being informed, staying calm, and taking the appropriate steps can help you navigate accidents and emergencies while driving a tuk tuk, ensuring that you and those around you are protected.

Disclaimer: This information is intended as general guidance and is not a substitute for professional legal or medical advice. Always follow local laws and regulations and prioritize safety in any emergency situation.

Breakdown / Flat tire ?

Handling Tuk Tuk Breakdowns and Flat Tires: Your Quick Guide to Stay Prepared

Tuk tuks are a delightful way to explore, but like any vehicle, they can sometimes encounter mechanical issues such as breakdowns or flat tires. Knowing how to handle these situations can save you time, stress, and help you get back on the road swiftly. Here's what to do in case of a tuk tuk breakdown or a flat tire:

1. Stay Calm and Ensure Safety:

  • If you feel that your tuk tuk is experiencing issues, try to move to a safe spot away from traffic if possible.

  • Turn on hazard lights to alert other drivers that your tuk tuk is not in motion.

2. Assess the Problem:

  • If you suspect a breakdown, turn off the engine and attempt to identify the issue. It could be a mechanical problem, an electrical issue, or fuel-related.

  • In the case of a flat tire, determine which tire is affected and follow steps to change the tire (1 spare tire is available).

3. Contact Assistance:

  • Always call us. We can provide instructions on what to do next/ find nearest mechanic shop or send someone to help if needed.

  • If you're in a remote area or don't have access to immediate help, consider reaching out to a local mechanic.

4. Attempt Basic Repairs:

  • Call us first so we can asses the situation and guide you what to do. If you have some basic mechanical knowledge and the necessary tools, you might attempt minor repairs. For example, changing a flat tire with a spare.

  • Be cautious and prioritize your safety. If you're unsure, it's better to wait for professional assistance.

5. Wait Safely:

  • If you're unable to resolve the issue, wait for help in a safe location. Keep your hazard lights on and stay in the tuk tuk if traffic is heavy.

  • If you need to step out of the tuk tuk, ensure you're visible and stay on the side away from traffic.

6. Prioritize Safety:

  • In all situations, prioritize safety. Don't attempt repairs in a dangerous location or if you're not comfortable doing so.

  • Stay patient and remain cautious, especially if you're on a busy road or in adverse weather conditions.

Remember, staying informed and taking appropriate steps can help you navigate tuk tuk breakdowns and flat tires with confidence. Whether you're an experienced driver or a novice, being prepared ensures a smoother journey and allows you to continue enjoying the unique charm of tuk tuk travel.

Disclaimer: This information is intended as general guidance and is not a substitute for professional mechanical advice. Always follow safety protocols and seek assistance if needed.

Cancellation and refund policy

Cancellation Period:

  • Full Refund: If the reservation is canceled at least 5 days before the pick up date.

  • No Refund: If the reservation is canceled 5 days or less before the pick up date.

  1. Refundable Deposit:

    • A refundable deposit of USD100 of the total rental cost is required at the time of booking to secure the reservation.

  2. Early Departures:

    • No refunds will be provided for early departures or unused portions of the rental period.

  3. Changes to Reservation:

    • Changes to the reservation date or duration may be accommodated based on availability and are subject to a change fee.

  4. Refund Processing:

    • Refunds will be processed within 7 -14 business days of the cancellation date.

  5. Special Circumstances:

    • In the event of unforeseen circumstances, such as natural disasters or government-mandated travel restrictions, refunds or rescheduling options may be provided on a case-by-case basis.